Center Console Cover
This Technical FAQ (How to...) has been carefully compiled by John Handford
I had a look at mine for you. It's not roller bearings at all but a plastic slide joint.
With the drawer fully open and peering underneath with a light, I can see two springy plastic posts sticking up each side of the drawer, quite far forward, so you have to peer low down.
At the top of each post is a black soft plastic rivet that sticks out and runs in a groove on the inner face of a wall feature running along the underside edge of the drawer cover.
The posts are tall thin and springey - a bit like a lolipop stick with a hole drilled in the end. The rivet fits in that hole.
Possibly the rivet has simply come out of the groove, the rivet has fallen out, the post has snapped or become bent.
It looks like you could get your fingers underneath and pull the posts towards the middle of the cover and away from the groove on each side to detach. The posts could possibly be bent outwards, with a little hot air, to re-tension the arms, which need to have the rivets press into the grooves to keep the drawer suspended properly.
Something like this:
