Shipping charges are per item and charges are displayed before order confirmation. All orders are sent by Royal Mail and optionally items can be sent by recorded delivery if you contact us beforehand.
The TTOC online shop will advise you every time the status of your order changes, however if you have any queries please contact firstname.lastname@example.org
Order availability - regular merchandise
As a not for profit club we hold a limited amount of stock. If a product is in stock it will normally be sent within 2 weeks of receiving your payment. For made to order items (typically sized clothing or keyrings, etc) please allow 6 weeks for your order to be manufactured and mailed to you. If you require a product urgently we may be able to fulfil your requirements for an additional charge (typically £5/£10) please contact us on email@example.com and we will do everything we can to meet your requirements.
Order availability - Membership packs
As the majority of the volunteer committee work away from home (sometimes for weeks at a time), please be patient with us. We tend to make fulfilling orders and membership packs a high priority when we return from long business trips, but the delay (theoretically) <b>can be up to 6 weeks</b>. If you have a problem or a question regarding your order, please email firstname.lastname@example.org and we will try and respond as soon as we can. As we are a volunteer club, all we ask is that you please be patient. We will deliver your goods!!!
If you wish to return a product purchased from us (apart from sized clothing), you may do so within 7 working days of receiving the product by contacting us on email@example.com to obtain a Return Authorisation Number. We will then provide you with return address details. Product must then be returned to us in its original condition within 30 days of the date you received the item, with its original packaging and we will issue a full refund for the price you paid for the item. If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact firstname.lastname@example.org for assistance. If the item needs to be replaced a returns number must be obtained. Product must then be returned to us in its original condition within 30 days of the date you received the item, with its original packaging and we will replace or refund the item as agreed. In all circumstances the return shipping costs and the goods are your responsibility until the return is received by the TTOC.